What Is IVR?
IVR stands for interactive voice response, which aims at processing the touch tones or voice when a telephone call is on. IVR system has made the processing tasks much easier and has also brought about a revolution in communication .It has automated the system which requires standard questions to be answered. With the use of IVR, the human voice has been replaced by an automated voice which provides a series of options for a particular question.
We at Global SMS Solutions make sure that our customers are able to use the IVR services in the best possible manner. In order to make the clients experience fruitful, our team is more than happy to provide round the clock customer service support.
Key Features
Application Creator with state of the art debugging features
Intelligent call routing based upon skills, priority, and service level
Progressive networked initiative voice mail system
Play manifold message with menu stimuluses for greetings, messages, text-to-speech, promotion, speech acknowledgment
BENEFITS
Virtual Phone Number
The biggest benefit of using IVR service is that a business can without any worry make use of virtual numbers. These virtual phone numbers have a feature of providing call forwarding facility to any pre recorded phone number.
Business lead Generation
IVR plays a very important role in advertising, promotion and building relationship with business. It focuses very effectively on Digital marketing .
Employee Tracking System
Since each and every activity is recorded and can be played back therefore it helps in monitoring staff performances.
Training and development
IVR can be used in training new personnel by playing prerecorded calls and make then practice on live calls.